1. Returns
- You can request a return within [X days] of receiving your order.
- To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.
- Certain items, such as personalized, hygienic, or clearance products, may not be eligible for returns. Please refer to product-specific details.
2. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within [X days].
Non-Refundable Items:
- Shipping fees are non-refundable unless the return is due to a defect or error on our part.
- Items damaged due to misuse or improper handling are not eligible for refunds.
3. Exchanges
- If you received a defective or damaged item, we are happy to replace it. Please contact us at [Email/Contact Information] to arrange an exchange.
4. Return Shipping
- You will be responsible for paying for your own shipping costs for returning the item unless the return is due to an error or defect.
- For convenience, we may provide a prepaid shipping label, which will be deducted from your refund.
5. How to Initiate a Return/Refund
- Contact us at [Email/Support Contact] with your order number and details about the issue.
- Our team will guide you through the return process and provide any required labels or instructions.